The client provides a full-featured lending technology platform to financial institutions for originating, selling, and servicing mortgage loans.
The Client's mission is to ensure their customers have an easy-to-use mortgage platform to increase user efficiency for lenders of all sizes through the use of advanced technologies.
As a provider of mortgage software products and services, the client faces a multifaceted challenge that extends beyond adapting to market dynamics and competition. The mortgage industry is subject to extensive regulations imposed by federal and state governments. Therefore, ensuring that their product features remain up-to-date and fully compliant with these regulations is a significant aspect of the challenge they encounter.
Outdated Platform Creating Performance
Successfully migrated to a modern, scalable MVC architecture, enabling high volume, multi user operations while improving performance, reliability, & future ready scalability.
Inadequate Reporting & Slow Compliance
Reporting falls short of complex regulatory requirements, & testing, maintenance processes lag behind frequent regulatory changes.
Fragmented User Experience & Operational Bottlenecks
Lack of a dedicated portal for third-party originators caused loan submission delays, while borrowers had no 24/7 access to their loan information.
Telliant delivered a comprehensive platform modernization that transformed the client's mortgage software into a high-performance, fully compliant system through enhanced scalability, streamlined compliance processes, and dedicated portals for all users, achieving over 90% customer satisfaction and significant business growth.
Platform Modernization & Scalability
Upgraded to a scalable MVC architecture supporting large institutions and high volume transactions.
Advanced Reporting & Compliance Automation
Ensured the platform could handle increased user load & large volumes of video content without performance degradation.
Comprehensive Portal Ecosystem
A 24/7 origination and consumer portal with advanced features, seamless workflows, and an enhanced user experience.
Enhanced User Experience & Interface Design
Redesigned interface with comprehensive dashboards to streamline operations and enhance usability for all user types.
Full Regulatory Compliance Assurance
Fully compliant with state and federal mortgage regulations, ensuring complete coverage and minimizing legal risks for financial institutions.
Proven Business Impact & Performance
Achieved over 90% customer satisfaction and a 30% market share growth within six months through enhanced performance & scalability.
Outstanding Customer Satisfaction:
CX satisfaction score exceeding 90% from enhanced performance. Significant Market Growth:
30% increase in market share and customer base within six months. Full Regulatory Compliance:
Complete compliance with all state and federal mortgage/lending guidelines. Enhanced Operational Efficiency:
Faster compliance updates and improved overall efficiency.