A premium detailing and hand car wash company with over 22 years of experience operating three locations. Specializing in luxury vehicle care with diverse detailing services, they provide upscale customer amenities and leverage innovative technology to optimize operations and enhance both employee and customer experiences.
The Key Requirements for the Project Included in the Business Challenges
Complete Application Rewrite Using Cutting-Edge Technology
Replace legacy system with modern multi-location architecture, Implement relational database for high-volume data mgmt.
Development of Mobile Apps for Customers, Employees, and Managers (iOS and Android)
with performance tracking, bookings, payroll and customer portal and payments.
Assembly of Agile Team with Project Managers, Developers, QA Engineers, and Business Analysts
Assembly of Agile Team with Project Managers, Developers, QA Engineers, and Business Analysts.
Telliant Systems developed five mobile apps and a web platform featuring automated membership billing, real-time dashboards, employee scoring, payroll processing, and comprehensive reporting. The solution integrates payment processing, SMS notifications, and email marketing tools, built on a scalable multi-tenant architecture using .NET 6.0 and ASP.NET Core.
Membership Management
Automated recurring payments with multi-vehicle discounts using ABB pricing strategy.
Manager Dashboard
Real-time visibility into daily washes, details, sales revenue, and active employee count.
Employee Scoring
Productivity tracking based on cars washed per labor hour (ideal score: 80-100).
Forecasting
Predicts daily car volume using 3-month historical averages for staffing planning.
Business Reporting
Comprehensive reports including sales, EOD summaries, hourly washes, tips, and membership signups.
Payroll Processing
Bi-weekly automated calculations based on clocked hours with overtime handling.
SMS Messaging
Twilio integration sends automated notifications for ticket creation and service completion.
Email Marketing
Constant Contact integration creates targeted customer lists for marketing campaigns.
Multi-Tenant Architecture
Subscription-based platform with dedicated database per tenant for scalability.
Increased Efficiency – Mobile apps streamlined daily operations and
reduced processing time.
Unified Customer Management – Single-system profiles eliminated
duplicate data entry.
Automated Marketing –
Constant Contact integration simplified campaign contact lists.