Transforming Lending with a Secure, Scalable Platform and Real Time Engagement

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65%

Faster onboarding

40%

Increase in engagement

30%

Reduction in queries

The Client

The client is a leading U.S. lender offering short- and mid-term personal loans to help customers meet immediate cash needs.

Using both traditional and non-traditional credit data, they assess eligibility and repayment capacity to deliver fast, flexible loan options. Currently, the client operates across 10 U.S. states, serving a broad and growing customer base.

Cloud Client

Business Challenges

The Key Requirements for the Project Included in the Business Challenges

Expanding Reach

Develop native mobile apps (iOS & Android) to attract and serve a broader customer base.

User Experience

Create an intuitive, feature rich interface for loan applications, payments, and account management.

Customer Engagement

Integrate personalized notifications, reminders, and promotions to drive retention and satisfaction.

quotes
The client wanted to expand beyond its web platform and deliver a seamless, mobile-first lending experience. The goal was to increase accessibility, enhance customer engagement, and simplify loan management across devices.

Solution Highlights

Telliant delivered a secure, mobile-first lending platform featuring Laravel APIs, native iOS and Android apps, and real-time engagement tools. The solution streamlined loan management, payments, and customer support while giving administrators full control through a centralized web portal.

Datamotion

Custom API Framework

Developed secure RESTful APIs using Laravel for seamless app–backend communication.

Biometric

Native Mobile Development

Built fully native iOS (Swift, Xcode) and Android (Kotlin, Android Studio) applications.

Encrypted

Dynamic User Interface

Designed personalized dashboards showing real-time loan data and offers.

Emergency

Integrated Payments

Enabled EMI payments through Stripe within the in-app browser for a smooth experience.

Improved

In-App Support

Implemented one-tap call and email features using native SDKs for quick customer assistance.

tenant

Push Notifications

Configured Firebase Cloud Messaging for targeted, scheduled alerts and updates.

customization

Admin Web Portal

Created a browser-based console for managing users, campaigns, and notifications.

automated

Automated Scheduling

Used cron jobs for timed message delivery and system updates.

quality

Deployment & Testing

Managed TestFlight and Play Console releases, beta testing, and app store publishing.

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Tools and Technologies Used

  • php
  • mysql
  • xcode
  • android-logo
  • swift-logo
  • kotlin-logo
Health Record Screenshot

Results

  • check mark icon 65% faster customer onboarding through mobile accessibility.
  • check mark icon 40% increase in engagement from targeted push notifications.
  • check mark icon 30% fewer support requests with integrated in-app assistance.